Customer Success Executive

We’re looking for a Customer Success Executive to join us.The goal? To make sure our clients get the very best experience when working with us.

About the role

Talent Nexus is growing faster than ever before. That means our Customer Success team is scaling up to match! We’re now looking to welcome a Customer Success Exec onboard to work with our CS lead, who will support your journey with us every step of the way.

You’ll dive into the world of recruitment marketing and develop a great understanding of both our clients and the wider industry. 

It’s a big role and packed with opportunities. Perfect for someone with a year or more of experience in the account management space, who is looking to take the next steps in their career.

 

What we’re looking for

To be honest, things can get busy in the Customer Success world. That’s why this role would be ideal for someone who is able to juggle multiple tasks and projects.

It will involve lots of coordinating with clients and internal stakeholders ­– so you’ll need to enjoy working with others,multi-tasking providing delightful experiences.

And to make sure we’re achieving success for the teams wework with; you’ll be setting KPIs, checking in on the performance of their campaigns, fixing problems and identifying opportunities for growing accounts.

You’ll also need:

·     A positive ‘can-do’ attitude

·     Great communication skills, with the ability to both present to others and take notes

·     A willingness to learn and a drive for personal development

 

Sound like you? Here’s a little about us.

Talent Nexus have been going since 2015, based in Surbiton but operating with clients globally. Our goal is, and always has always been,to radically improve the level of quality of advertising within recruitment.

We’re a team of ambitious, interesting and personable people who enjoy our work. We’re not all the same – in fact, there’s strength in our diversity – but teamwork is the source of our strength.

As an organisation we punch way above our weight, beating our competition who’ve been in the business for 20 years. We love surprising and delighting our clients.

And importantly for you, we look after our people. We have regular career planning and development sessions, we actively support you in achieving your goals, we organise regular social events and we’re very open to new ideas. Oh, and one of our Founders brings his dog Baxter to the office (because, hey, we’re a media agency and it’s 2021!).

Ready to apply?

If we could be a good fit for you, we’d love to hear you, and we’re more than happy to answer any questions you may have.

Find out more and apply by emailing hello@talentnexus.com