Customer Success Manager

As a Customer Success Manager at Talent Nexus you will take ownership of multiple client relationships. You’ll play a big part in ensuring we’re delivering our clients the best possible service across different departments within the agency.

Although you'll be able to work remotely or flexibility in this role, you'll need to be able to work from the office for the first few weeks in the role.

In this role you will be getting involved in the following areas:

  • Understand and agree client goals and set KPIs to reach them
  • Build relationships with new and existing clients
  • Assist in onboarding new clients
  • Brief delivery specialists to ensure deadlines are met and tasks are delivered well
  • Advise clients on the best choices to make to reach their recruitment marketing needs
  • Agree budgets and find opportunities to upsell our services and grow client revenue
  • Keep up to date with the latest industry news and trends
  • Troubleshoot,and analyse the performance of accounts
  • Juggle multiple accounts and prioritise workload

We're looking for someone who has experience within recruitment, as well as managing and growing accounts. You'll be a proactive and organised person who understands the importance of prioritisation. You'll also need to have excellent time management skills.

If this sounds like you, go ahead and apply to our fast-paced and rapidly growing agency today.

About us:

Talent Nexus was founded in 2015 to bring better performing recruitment advertising to everyone. We set out to shake up recruitment advertising - making use of technology and performance marketing techniques to deliver better campaigns and results. Since we started, we’ve grown to become Europe’s leading programmatic agency for recruitment, advertising millions of jobs for clients every year.

With our quarterly career development planning, we will help you shape your own path in the company. We also benefit from the broad experience of Baxter the dog who helps around the office! Everyone in the team gets some exciting perks, ranging from office snacks to quarterly team events and activities.

Our office is based in a fantastic location, just a few minutes from Surbiton station.

We are a welcoming, ambitious team who enjoy each other’s company and delight in providing exceptional service for our clients.

Ready to apply?

Find out more and apply by emailing